Shipping and Returns
Do you ship internationally? What is your return policy?

SHIPPING
If ordering within the US, the store will calculate the shipping price automatically (unless otherwise specified). We need to get quotes for solar panels, etc. We will usually use UPS, but sometimes go with USPS depending on the circumstances. We will send tracking information as soon as it is received by us. We live aboard our boat, therefore all items are shipped from the manufacturer or distribution center. We have NO ROOM to stock.

We ship most items internationally on a regular basis. This can get quite expensive. If you need to ship internationally, please email us the item(s) you'd like to purchase AS WELL AS your FULL shipping address. USPS is usually the cheapest and, therefore, more used carrier. Please note: there is no tracking information available through USPS once the item(s) leave the United States. (In the case of a D400 wind generator, UPS and FedEx can run $300-400 more than USPS.)
Those items for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
There are times where some items may be held in customs in other countries for observation. Energy on the Hook, LLC not responsible for the delay in delivery if this does occur.


Other options available are private international shipping companies, and many times it can be the cheaper option. Most of them are located in FL, USA and deliver on a weekly/bi-weekly basis to outside locations. Look into it and give them a call.


Four Star Cargo Inc. www.4-star.com

Tropical Shipping (Bahamas and Caribbean) www.tropical.com

*Note: Energy on the Hook, LLC is not responsible for the
risk of loss and damage for items passed to you once the mail service has picked them up.


RETURNS

Oh, shucks.

You have one (1) month from date of purchase to return an item.

If you are having difficulties with the item in question, please contact the manufacturer (ex: Balmar or OGM) for replacement, technical help, etc. If need be, they most likely will deal directly with you for an exchange/replacement.
Balmar
OGM

Signal Mate

SCAD Technologies
Eclectic D400 (email us at sales@energyonthehook.com)
Battery Failsafe Device
KATO Marine
All shipping costs due to returns are paid for by the customer.

Defective Products / Warranty Information:
Most items we sell are covered by manufacturers' warranties. If you experience difficulty with a product, please contact the appropriate manufacturer for assistance and troubleshooting help. We will work with you and the manufacturer to resolve any issues. See above.

30-Day Returns:
All products returned in their original condition within the 30 days, if accepted, will be subject up to a 33% return fee (25% to standard manufactures' restocking fee + 8% credit card processing fee). We reserve the right to refuse returns or assess additional fees at our discretion if the merchandise is missing parts or is not in new condition.

Order Cancellation: If you have paid for your order but cancel before the item ships, you will be charged an 8% credit card processing fee - even if you have not yet received the item.

How to Return an Item:
1. Please email to get an RMA (return merchandise authorization) number. Please add if the product has been used/installed.

2. Repack the product in the original packaging and place inside a box suitable for shipping with all the original enclosures, parts, and accessories.

3. Return it to the manufacturer or supplier (we will give you this information), postage pre-paid (C.O.D. not accepted), with the appropriate insurance. Please note: Shipping costs are non-refundable.

Thank you.