Shipping Information
Both Domestic and International

If ordering within the US, the store will calculate the shipping price automatically (unless otherwise specified). If you have a preferred shipping company (USPS, UPS, or FedEx) let us know in advance. We will send tracking information as soon as it is received by us. We live aboard our boat, therefore all items are shipped from the manufacturer or distribution center. We have NO ROOM to stock. (Actually, right now we are land-bound but with every intention of getting back onboard ASAP.)

We ship most items internationally on a regular basis. This can get quite expensive. If you need to ship internationally, please email us the item(s) you'd like to purchase AS WELL AS your FULL shipping address. USPS is usually the cheapest and, therefore, more used carrier. Please note: there is no tracking information available through USPS once the item(s) leave the United States. (In the case of a D400 wind generator, UPS and FedEx can run $300-400 more than USPS.)
Those items for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
There are times where some items may be held in customs in other countries for observation. Energy on the Hook, LLC is not responsible for the delay in delivery if this does occur. 

Other options available are private international shipping companies, and many times it can be the cheaper option. Most of them are located in FL, USA and deliver on a weekly/bi-weekly basis to outside locations. Look into it and give them a call.

Four Star Cargo Inc.

Tropical Shipping (Bahamas and Caribbean)

*Note: Energy on the Hook, LLC is not responsible for the 
risk of loss and damage for items passed to you once the mail service has picked them up.

**Note: The customer is responsible for all shipping charges on returns.